At times during the course of a semester, problems, conflicts, and crises may develop between students and instructors. These issues range from questions about course material and problems with grading to suggestions for possible course improvements. The following information presents the guidelines in use by the College of Pharmacy.

SUMMARY - Student-instructor crisis can take several forms.

1. Problems with grading.
2. Questions about course material.
3. Suggestions for course improvements.
4. Problems with instructional format.
5. Personal/Family problems.
6. Personality conflicts between student and instructor.

Guidelines for students to follow when confronted with one of these situations.

DO
1.    Seek help as soon as possible.
2.    Seek help on an individual basis.
3.    Speak with the instructor about the problem, questions, or crisis.
4.    Be open to the instructor's point of view.
5.    Meet with the course coordinator if you feel that your crisis was not resolved by the instructor.
6.    Ask questions in class.
7.    Give constructive criticism that will aid instructors in their efforts to help students understand.

DON'T
1.    Ignore the situation.
2.    Form a lynch mob.
3.    Go over the instructor's head until you have sought the help of the instructor without avail.
4.    Be hypercritical of the instructor.
5.    Expect the instructor to change his/her personality.
6.    Wait until the last minute.
7.    Rely on others to take care of your problems.