How Do I
Connecting to The University of Findlay Computing Environment through Citrix Web Access Frequently Asked Questions
What is Citrix Web Access? Citrix is a technology that can allow remote users to connect to desktops and/or applications that are actually installed on a remote computer. At The University of Findlay, Citrix Web Access provides remote access to its desktop and applications environment. This means that you can remotely access the same software and files that are available to you on campus. After you log on and click on one of the available applications, you will be running software on The University of Findlay servers instead of on your local computer. Back to Top What do I need to use Citrix? You must have a UFnet account to gain access to Citrix. If you are off campus, first connect to The University of Findlay VPN (Extranet). In order to save your work in the applications, you must also map a network drive to your Usershare space. Back to TopHow do I access Citrix?Login to myFindlay.edu . In the left navigation bar, click on Citrix. Login to Citrix using your UFnet username and password. Once logged in to Citrix, the available applications will appear. Click on the particular application you would like to use. A java client window may appear: Click Run. You will be prompted to enter your UFnet username and password one more time. Back to TopHow do I save my work using Citrix’s applications? Make sure you have connected to The University of Findlay VPN if you are off campus and mapped the drive to your Usershare space. Within the particular application, click Save As and select your Usershare space drive. Back to TopWhere can I print my documents? The Citrix Web Client normally maps local printers and sets whatever your default local printer is as your Citrix default printer. Back to Top What do I do if I get disconnected from a session? Disconnection from a session usually happens when you lose your internet connection. If you get disconnected from an application while working in a Citrix session, you have a few minutes to get reconnected to the application before you will lose your work. Once you are reconnected, you should be automatically reconnected to the session and you will be right back where you were working. If you delay too long in getting reconnected to the application, you will lose your work. DISCLAIMER: The University of Findlay cannot be responsible for any work lost due to disconnection from a Citrix session or any other failure while using Citrix Web Access. Save your work often! Back to Top I am having problems, what should i do? Call Technology Support Services during regular office hours (M-F, 8 a.m.- 5:00 p.m.) at 419-434-4357. Back to Top
